Terms of Website Use


Schedule 1 ABOUT US

This Terms of Website Use (together with our)

provides our terms and conditions governing your use of our website, www.neatnation.com, (our site).

NEAT NATION LTD (a company registered in England and Wales under company number 09243645 with its registered office at 39 Stanhope Gardens, London, United Kingdom SW7 5QY) (We, our or us) operates this site.


Please read this Terms of Website Use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept this Terms of Website Use and that you agree to comply with it. If you do not agree to this Terms of Website Use, you must not use our site.

We may revise this Terms of Website Use at any time by amending this page. We will display the effective date of this Terms of Website Use at the top of this page and your continued use of our site after such effective date constitutes your agreement to such changes. Please check this page from time to time to take notice of any changes we made, as they are binding on you from the date of such change.

The content and information displayed on our site is Neat Nation's property and are collectively referred to as Neat Nation Information. The downloading, reproduction, or retransmission of Neat Nation Information, other than for non-commercial individual use, is strictly prohibited.


We may update our site from time to time or change the content at any time. However, some content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Our site is made available free of charge, although you will be liable for all charges that your internet service provider charges for providing you with their service. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.


You agree to:

  • use our site only for lawful purposes and purposes permitted by this Terms of Website Use;
  • not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of our sites;
  • not take any action that imposes an unreasonable or disproportionately large load on our infrastructure;
  • not use any robot, spider, other automatic device, or manual process to monitor, scrape, or copy our web pages or the Neat Nation Information contained on our site, without the prior express written consent from Neat Nation;
  • not interrupt, disrupt, alter, destroy, impair, restrict, tamper, or otherwise affect the proper operation of our sites in any way, including, without limitation, through the use of any malicious or unauthorised code, virus, worm, Trojan horse, malware, or program;
  • not use our site in any threatening, libellous, slanderous, defamatory, obscene, inflammatory, pornographic, discriminatory, or otherwise offensive manner (we reserve the right in our sole discretion to revoke or deny your access to our sites, including, without limitation, if you violate any of the provisions of this Terms of Website Use).


You agree that you will make only legitimate appointments with Neat Exerts in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent bookings, or any booking in anticipation of demand.

Our sites contain information on products and services, not all of which are available in every location. A reference to a product or service on our site does not imply that such product or service is or will be available in your location.


Our Sites may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to certain portions of our site (access codes). You are entirely responsible for maintaining the confidentiality of your access codes and for all activities that occur under your account. We reserve the right to immediately terminate your account in our sole discretion and without prior notice to you, for example, if you violate any part of this Terms of Website Use.

If you choose, or you are provided with, a user identification code, password, account or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password or account, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any part of this Terms of Website Use.

If you know or suspect that anyone other than you knows your user identification code, password or account, you must promptly notify us at info@neatnation.com.


Our site may contain or reference trade marks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of Neat Nation and/or other parties. No licence to or right in any such trade marks, patent, copyrighted material, trade secret, technology, product, processes, moral rights and other proprietary rights of Neat Nation and/or other parties is granted to or conferred upon you.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it including any content which you or other users upload to our site. You hereby agree to assign to us upon the creation and uploading of such content by you all intellectual property rights subsisting in such content now or in the future anywhere in the world and you agree to waive any moral rights which you may have in such intellectual property rights. The works on the site are protected by copyright and other intellectual property rights laws and treaties around the world. All such rights are expressly reserved to us.

You may print off one copy or may download an extract of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text without our prior written consent. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged by you.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of this Terms of Website Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Schedule 7 CONTENT

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. With respect to all communications you make to us regarding Neat Nation Information including but not limited to feedback, questions, comments and suggestions:

  • you consent to Neat Nation collecting, using and disclosing these communications and you agree that you shall have no right of confidentiality in your communications and we shall have no obligation to protect your communications from disclosure;
  • we shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and
  • we shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

Although we make reasonable efforts to update the information on our site, our site may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. We are not responsible or liable for any such inaccuracies, errors or omissions, and shall have no obligation to honour bookings or information affected by such inaccuracies. We reserve the right to make changes, corrections, cancellations and/or improvements to Neat Nation Information, and to the products and services described in such information, at any time without notice, including after confirmation of a transaction.

We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. We do not guarantee that our site will be secure or free from bugs or viruses.

Whenever you upload content to our site, or make contact with other users of our site, you must comply with the content standards set out in these terms. You will be solely responsible for and are the sole author of the content of any contribution you may make to our site. Any content you upload to our site will be considered non-confidential and non-proprietary. You hereby grant us an unrestricted perpetual transferable worldwide licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We reserve the right to remove or refuse to publish any posting you may make on our site if, we believe, your post does not comply with the content standards set out in these terms including those that may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. We may also remove or refuse to publish any posting you may make on our site including in (but not limited to) circumstances where we consider that your posting contains a misstatement as to fact or is otherwise misleading.


Nothing in this Terms of Website Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English or any other applicable law.

  • To the maximum extent permitted by applicable law we will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. Any comment you may post must be genuine, accurate and lawful and must comply with the applicable law in the United Kingdom and in any country from which they are posted.
  • To the maximum extent permitted by applicable law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site or use of or reliance on any content displayed on our site.
  • To the maximum extent permitted by applicable law, we and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our sites or in connection with its use, or results from the use of our Sites, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  • If you are a business user: we will not be liable for: loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.
  • If you are a consumer user: we only provide our site for domestic and private use.
  • You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
  • We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take unfair advantage of it and the website you are linking with is owned by you.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in this Terms of Website Use.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.


Any matter that arise out of your use of our site (including any contract entered between you and us through this site) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts are agreed to be concluded in English.

Schedule 12 CONTACT US

If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at info@neatnation.com.