Terms & Conditions

MEMBER TERMS AND CONDITIONS DATED 7 SEPTEMBER 2015

PRIVACY AND COOKIE POLICY
TERMS OF WEBSITE USE

Terms & Conditions

1. ABOUT US

NEAT NATION LTD is a company registered in England and Wales under company number 09243645 with its registered office at 39 Stanhope Gardens, London, United Kingdom SW7 5QY) (We, our or us).

These Member Terms and Conditions (together with our)

give you information about us and the legal terms and conditions on which we sell to our customers and clients (members) any of the services (including vouchers for services) listed on our website, www.neatnation.com (the site).

Neat Nation is a matching service which matches freelance beauty and wellness professionals with clients in their area. Our aim is to provide the best services. We use our site to provide an online platform that connects freelance beauty therapists, hairdressers, make-up artists, nail technicians, lash & brow specialists, tanning experts, massage therapists and barbers who provide the treatments (Neat Experts) to our members who are seeking to obtain such services (collectively, the Services) for their personal use. As a member using the Services, you agree to comply with and be legally bound by these Terms.

2. ABOUT OUR MEMBER TERMS AND CONDITIONS AND CHANGES TO THEM

This Member Terms and Conditions (Terms) tells you information about the legal terms and conditions governing and which apply to your bookings of appointments (appointments) for Services listed on our site or mobile app (app). Please read these Terms carefully and make sure that you understand them before making any appointment for Services through our site. We may amend these Terms from time to time. We will display the effective date of this Member Terms of Website Use at the top of this page.

Every time you wish to book appointments for Services, please check these Terms to ensure you understand the terms which will apply at that time. Before placing an order or making a booking, you will be asked to agree to the current Terms. Please check the box marked "I Accept Neat Nation’s Terms and Conditions" during the sales or booking process if you accept the Terms. If you refuse to accept these Terms, you will not be able to complete the sale or booking from our site or app. You should print a copy of these Terms for future reference.

3. THE APPOINTMENT PROCESS AND CONTRACT WITH THE NEAT EXPERT

Your appointment for Services is with your Neat Expert. Our site and app facilitates the listing of Neat Experts and booking of Services with them. The profile of the Neat Expert and Services are included in listings on the site by the Neat Expert. You may view listings as an unregistered visitor to the site but if you wish to book a Service then you must first register to create an account as set out below.

We make available our online platform to facilitate that meeting online for members and Neat Experts who can then arrange bookings of Services directly with each other. You should understand that Neat Nation is not the provider of the Services or the employer of Neat Experts. Unless explicitly specified otherwise on the Neat Nation platform or in these Terms, Neat Nation's responsibilities are limited to:

  • facilitating availability of the site, app and Services; and
  • serving as the limited payment collection agent for each Neat Expert of payments from members for Services on behalf of each Neat Expert.

NEAT NATION TAKES REASONABLE STEPS TO VALIDATE NEAT EXPERTS AND LISTING INFORMATION FOR NEAT EXPERTS AND THEIR SERVICES BUT NEAT NATION IS NOT RESPONSIBLE FOR AND DOES NOT CONTROL THE INFORMATION CONTAINED IN THE LISTING OF THE NEAT EXPERT. Neat Nation DOES not WARRANT the SUITABILITY of the Neat Expert FOR YOUR NEEDS. NEAT NATION IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY (TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW) RELATED TO OR ARISING FROM ANY LISTING OF OR ANY NEAT EXPERT. ACCORDINGLY, ALL BOOKINGS FOR APPOINTMENTS FOR SERVICES ARE MADE AT (AND SERVICES ARE PROVIDED AT) THE MEMBER'S OWN RISK.

4. ACCOUNT REGISTRATION

In order to access certain features of the site and app, and to book an appointment for Services, you must register to create an account (Account) and become a member. You may register directly via the site or app or as described in this section.

We will create your Account and your Account profile page for your use of the site and application based upon the personal information you provide to us. You may not have more than one active Account.

You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Neat Nation reserves the right to suspend or terminate your Account and your access to the site, application and Services if you create more than one Account or if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Account, whether or not you have authorised such activities or actions. You will immediately notify Neat Nation of any unauthorised use of your Account.

5. NEAT EXPERT LISTINGS AND CRITERIA

Neat Nation requires that Neat Experts take out and maintain full and comprehensive insurance policies for fraud, wilful default, negligence, infringement of third party intellectual property rights, employers' liability and public liability in respect of the Services, at a level of cover and on terms which are acceptable to Neat Nation.

6. NO ENDORSEMENT OF NEAT EXPERTS

Neat Nation does not endorse any Neat Expert or any of their Services. Neat Experts are required to provide accurate information to Neat Nation, and although Neat Nation may undertake additional checks and processes designed to help verify or check the identities or backgrounds of Neat Experts, we do not make any representations about, confirm, or endorse any Neat Expert or the Neat Expert's identity or background.

Any references in the site, application or Services to a Neat Expert being “verified”, “background-checked” or “connected” (or similar language) only indicate that the Neat Expert has completed Neat Nation's verification process and does not represent anything else. Any such description is not an endorsement, certification or guarantee by Neat Nation of any Neat Expert, including of their identity and whether they are trustworthy, safe or suitable for you. Any such listing description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the site or app. We therefore recommend that you always exercise due diligence and care when deciding whether to use a Neat Expert or any particular Service or to make an appointment or to have any other interaction with any other Neat Expert.

Except as provided in these Terms, we are not responsible for any damage or harm resulting from your interactions with Neat Experts. By using the site, app or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Neat Experts or other third parties will be limited to a claim against the particular Neat Expert or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from Neat Nation with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with us on the site and Services regarding any bookings made by you. This limitation shall not apply to any claim by a Neat Expert against Neat Nation regarding the remittance of payments received from a member by Neat Nation on behalf of a Neat Expert.

7. APPOINTMENTS AND FINANCIAL TERMS

In this section:

Fees means the amounts that are due and payable by a member in exchange for that member's booking or use of Services. The Neat Expert alone and not Neat Nation determines these amounts (plus any taxes such as VAT).

The appointment request will be automatically confirmed and placed in the Neat Expert's calendar once a booking is requested by a member. When a booking is requested via telephone, email, the site, Application and Services, Neat Nation will share with the Neat Expert:

  • the first and last name of the member who has requested the booking;
  • a link to the member's Account profile page;
  • the address of the member;
  • the Service(s) booked by the member, as well as the appointment time and applicable Fees for the Service(s) booked;
  • any available photographs of the member; and
  • any notes held by Neat Nation on the member.

When the member's request is automatically confirmed, the member will receive an email with the details of such booking.

Upon confirmation of a member's first appointment with Neat Nation, Neat Nation will collect a £10 deposit from that member. No deposit will be collected in respect of any subsequent appointments made by that member.

The day after the date of the member's appointment, Neat Nation will collect:

  • (if it is the member's first appointment) the balance of all payable Fees minus the £10 deposit; and
  • (if it is a subsequent appointment made by a member) all payable Fees,

Neat Nation will initiate payment of the Fees (less Neat Nation’s fees charged to the Neat Expert and any taxes in respect of the Fees) to the Neat Expert within four weeks after the date of the member's appointment (except to the extent that a refund is due to the member).

The Neat Experts, not Neat Nation, are solely responsible for honouring any confirmed appointments and making available any Services booked through the site or app. If you, as a member, choose to enter into a transaction with a Neat Expert for the booking of a Service, you agree and understand that you will be required to enter into an agreement with the Neat Expert and you agree to accept any terms, conditions, rules and restrictions associated with such Services imposed by the Neat Expert.

You acknowledge and agree that you, and not Neat Nation, will be responsible for performing the obligations of any such agreements, that Neat Nation is not a party to such agreements, and that, with the exception of its payment obligations as set out in these Terms Neat Nation disclaims all liability arising from or related to any such agreements.

You acknowledge and agree that, notwithstanding the fact that Neat Nation is not a party to the agreement between you and the Neat Expert, Neat Nation acts as the Neat Expert's payment collection agent for the limited purpose of accepting payments from you on behalf of the Neat Expert. Upon your payment of the Fees to Neat Nation, your payment obligation to the Neat Expert for the Fees is extinguished, and Neat Nation is responsible for remitting the Fees (less the fees and any taxes in respect of the Fees) to the Neat Expert. In the event that Neat Nation does not remit any such amounts as described in these Terms, the Neat Expert will have recourse only against Neat Nation.

In connection with your requested appointment, you will be asked to provide customary billing information such as name, billing address and credit card information either to Neat Nation or its third-party payment processor(s). You agree to pay Neat Nation for any confirmed bookings made in connection with your Account in accordance with these Terms by one of the methods described on the site or app e.g. by Stripe or credit card. You hereby authorise the collection of such amounts by charging the credit card provided as part of requesting the appointment, either directly by Neat Nation or indirectly, via a third-party online payment processor or by one of the payment methods described on the site or application. If you are directed to Neat Nation’s third-party payment processor(s), you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Once your confirmed booking transaction is complete you will receive a confirmation email summarising your confirmed appointment.

8. FEES PAYABLE

The Fees payable will be displayed to you before you send your appointment request to the Neat Expert. The requested appointment will be automatically confirmed. If a requested appointment is cancelled by a Neat Expert, any amounts collected by Neat Nation will be refunded to you.

You agree to pay Neat Nation for the Fees for any appointment requested in connection with your Account if such requested appointments are confirmed. You understand and agree that Neat Nation, on behalf of the Neat Expert, reserves the right, in its sole discretion, to:

  • obtain a pre-authorisation via your credit card for the Fees; or
  • charge your credit card a nominal amount, not to exceed ten pounds Sterling (£10) to verify your credit card.

Neat Nation will collect the Fees in accordance with these Terms and the pricing set out in the listing. Please note that Neat Nation cannot control any fees that may be charged to a member by his or her bank related to Neat Nation’s collection of the Fees, and Neat Nation disclaims all liability in this regard.

9. CANCELLATION OF APPOINTMENTS AND REFUNDS

Our ability to refund the Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy.

24-hour cancellation notice is kindly requested to help us reschedule your appointment.

Less than 24 hours notice: Any cancellations made within or less than 24 hours of your booked appointment time shall incur a cancellation charge of up to 100% of the Fees.

No-Shows: No shows or no notice cancellations will be charged 100% of the Fees. You will be considered a “no-show” if you fail to be at your designated property after 10 minutes of your booked appointment time.

Delays: In the event the Neat Expert is delayed, the Neat Expert shall contact you directly. In the event of significant delay on the part of the Neat Expert that is unworkable for you, a refund may be issued to you of any pre-paid amount.

All decisions by Neat Nation relating to disputes between customers and Neat Experts shall be binding.

Unless otherwise specified, all paid sums are non-refundable.

If a Neat Expert cancels a confirmed appointment made via the site or app:

  • Neat Nation will refund the Fees for such appointment to the applicable member within a commercially reasonable time of the cancellation; and
  • the member will receive an email or other communication from Neat Nation containing alternative listings and other related information.

If a Neat Expert cancelled a confirmed appointment and you, as a member, have not received an email or other communication from Neat Nation, please contact Neat Nation at info@neatnation.com.

10. INAPPROPRIATE BEHAVIOUR

Our Neat Experts are required to uphold strict professional and ethical standards. Any illicit or sexually-suggestive remarks or advances by you will result in immediate termination of their Services and you will be liable for full payment of scheduled services. Our Neat Experts may refuse or terminate a Service (with no refund payable to you) if any of the following apply:

  • you have broken skin or lesions which you did not disclose at the time of your booking the appointment;
  • your misconduct during the Service, such as solicitation or making suggestive comments;
  • you have any medical conditions which you did not disclose at the time of your booking the appointment and which affect or might impact the Neat Expert's ability to provide the Services; or
  • you are intoxicated.

You must provide accurate and complete information when using our site and making your booking of appointments so that appropriate service can be provided to you. If you input incomplete or incorrect information whilst using our site and you enter into a transaction with one of the Neat Experts on the basis of that information, the Neat Expert may not be able to fully meet your needs and you may be responsible for the late cancellation of the Services without refund to you. As you are aware, we provide a service whereby you enter into a separate agreement with a Neat Expert service provider and so you should always do your own research also to ensure the service is right for your specific circumstances.

11. LIMITATION OF LIABILITY FOR SERVICES

(IF YOU ARE A CONSUMER)

Nothing in these Terms exclude liability for death and personal injury arising from our negligence or that of our employees and agents; for any breach of the implied terms of the sections 12 to 15 of the Sale and Goods Act 1979; and for defective products under the Consumer Protection Act 1987 or the Consumer Rights Act 2015. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents or for our fraud or fraudulent misrepresentation or any other matter for which our liability cannot be limited or excluded under applicable law.

If we breach these Terms we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. For any losses or damage to goods, we shall only be liable for losses or damage up to the total value of goods purchased and their delivery costs.

We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

Nothing in these Terms is intended to affect or limit your rights under the law. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

(IF YOU ARE A BUSINESS)

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or any other matter for which our liability cannot be limited or excluded under applicable law.

We will not be liable whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for any indirect loss, direct loss of profits, sales, business, or revenue or any indirect or consequential loss.

Our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Services purchased.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.

12. GENERAL TERMS

SEVERABILITY
  • If any provision of these Terms is unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
ENTIRE AGREEMENT CLAUSE
  • These Terms and our Privacy and Cookie Policy and Terms of Website Use constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
  • You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms, our Privacy and Cookie Policy or Terms of Website Use.
GOVERNING LAW AND JURISDICTION
  • This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales. We and you irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).
WAIVER AND VARIATION
  • A waiver of any right or remedy under this Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party under this Contract to exercise any right or remedy will constitute a waiver of that or any other right or remedy, or prevent or restrict the further exercise of that or any other right or remedy.
  • Except as set out in these Terms, no variation of these Terms, including the introduction of any additional terms and conditions shall be effective unless it is in writing and agreed by us.
THIRD PARTY RIGHTS AND DEALINGS
  • A person who is not a party to this Contract will not have any rights to enforce its terms.
  • We may at any time transfer or deal in any other manner with all or any of our rights or obligations under these Terms but you may not do so without our prior written consent.

13. CONTACTING US

If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at info@neatnation.com.