NEAT NATION LTD (a company registered in England and Wales under company number 09243645 with its registered office at 39 Stanhope Gardens, London, United Kingdom SW7 5QY) (We, our or us) are committed to protecting and respecting your privacy. This policy (together with our
and the other documents referred to in them) explains how we collect, store and use personal data about you when you browse www.neatnation.com (our site), conduct a transaction on our site or otherwise provide your personal data to us.
NEAT NATION LTD is registered as a data controller with the Information Commissioner Office in the UK under registration number ZA123330. It is our intention to comply with the Data Protection Act 1998 (the Act).
Please check this page from time to time to take notice of any changes we made, as they are binding on you from the date of such change.
There are stricter legal requirements for any processing by us of your "sensitive personal data", such as your personal data relating to:
Under the Act, any personal data supplied by you about your physical health conditions will be sensitive personal data.
WE WILL THEREFORE ASK YOU TO TICK A BOX TO INDICATE YOUR CONSENT TO OUR PROCESSING YOUR SENSITIVE PERSONAL DATA.Your sensitive personal data will be used only for the following purposes:
We sometimes aggregate statistics about our customers and clients (members) to enable us to operate more effectively, but these statistics will not include information from which individuals can be identified.
You may give us information about you by:
This includes information you provide when:
The information you give us may include:
When you visit our site, we may automatically collect technical information, including:
We may also collect information about your visit, including:
We may also receive information about you from third parties we are working closely with including, for example:
By using our site or placing an order for products or services or booking an appointment through our site, you agree that your information may be used by us and be disclosed by us to third parties who are carefully selected by us including our Neat Experts for any of the following purposes:
In addition, we may disclose your personal data to third parties and we (or third parties acting on our behalf or our Neat Experts) may also store or process information that we collect about you in countries outside the European Economic Area, which may have lower standards of data protection.
The personal data that you provide to us for making an appointment with a Neat Expert is made available to the applicable Neat Expert for the purpose of meeting your request. After your service, we retain your personal data including details of your service and Neat Expert. Appointments booked with Neat Experts will have the details of the booking disclosed to the third party Neat Expert for the sole purpose of providing the requested goods and services.
You have the right to ask us not to process your personal data for marketing purposes.
We will usually inform you (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes by asking that you check certain boxes on forms we use to collect your data. You can also exercise your right to ask us not to process your personal data for marketing purposes at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and Neat Experts. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We have put in place technical and organisational security measures designed to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your personal data, please be aware that we cannot guarantee the security of information transmitted over the internet.
An App may permit you to log in from, or connect with, social media services to which you belong so that it is easy for you to share your experiences and to see the experiences of others. If you sign up for services using your social media account, link your Neat Nation account to your social media account, or use certain other www.neatnation.com social media features, we may access information about you via that social media provider in accordance with the provider's policies.
The information collected from or about you by social media networks with which you connect the App is governed by the policies of those social media networks. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (Location Data) to provide you with relevant content.
You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.
We use third party software to proactively initiate or offer online chat if we believe you would benefit from assistance. All information you enter via online chat may be associated to your email address and will be stored in our systems with any other information you provide and any transaction details.
You can access NeatNation.com from a web-enabled mobile device to find a Neat Expert or make, view or cancel an appointment. If you have downloaded the application to your device such as a BlackBerry, iPad or iPhone these applications may allow you to select one touch authentication if you would like to have your Neat Nation account number and password remembered so that you do not need to enter them every time when you are using these devices to access NeatNation.com.
You can block cookies by activating the setting on your browser or app that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block cookies (including essential cookies) you may not be able to access all or parts of our site or some features, services or activities that are available on our site may be adversely affected and you may be unable to perform certain transactions, use certain functionality, and access certain content.
Our intention is that you should only receive email communications that will be useful to you and that you want to receive, so we provide you the ability to define and modify your mailing preferences online at any time including unsubscribing from all marketing communications, offers and promotions and research surveys. You can unsubscribe from any of our email programs by following the instructions in relation to opting out of future emails in any email you receive from us.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
If you have any questions about how we collect, store and use your information, you may contact us by telephoning 020 3695 8737 or by e-mailing us at email@example.com.